Yes, at Eva Diamond, we take pride in providing certified diamonds with our jewelry. We primarily work with diamonds certified by internationally recognized laboratories such as GIA (Gemological Institute of America) and HRD (Hoge Raad voor Diamant), ensuring that each stone meets rigorous quality standards.

Since we craft each piece to order, ensuring the perfect diamond for your jewelry, you'll receive the specific certification details of your diamond once it's carefully selected for your piece. This allows us to maintain flexibility in selecting the absolute best stone that matches your specifications and preferences.

In rare cases, when specifically requested or for certain specialized pieces, we may work with non-certified diamonds. In these instances, our expert gemologists thoroughly examine and grade the stone, providing a detailed in-house certificate documenting its characteristics. However, we always prioritize transparency and will inform you about certification options during your purchase process.

Your diamond's certification information and documentation will be shared with you before we proceed with crafting your piece, ensuring complete confidence in your investment.

At Eva Diamond, we craft our jewelry using precious metals of the finest quality. While our signature collection primarily features elegant white gold pieces, we understand that everyone has their own unique style preferences. That's why we're happy to create your chosen design in other precious metals as well.

Our master craftsmen work with:

• White Gold (9K, 14K, 18K) - Our most popular choice, offering a contemporary and sophisticated look
• Yellow Gold (9K, 14K, 18K) - A timeless classic that radiates warmth and traditional beauty

The karat weight you choose affects both the purity of the gold and the durability of your jewelry. Our 18K gold pieces (75% pure gold) offer the highest gold content and a luxurious warmth, 14K gold (58.3% pure gold) provides an excellent balance of purity and durability for everyday wear, while 9K gold (37.5% pure gold) offers a more accessible option without compromising on quality.

If you're interested in having your selected piece crafted in a specific metal other than what's shown on our website, please don't hesitate to contact our team. We're here to help you create the perfect piece that matches both your style and preferences.

At Eva Diamond, we offer three gold alloy options: 9, 14, and 18 carat. Pure gold is quite soft, so it's typically combined with other metals to enhance its durability. The carat number indicates the proportion of pure gold in the alloy. For instance, in 14 carat gold, 585 out of 1000 parts are pure gold, with the remainder being other metals. This balance provides both beauty and strength to our jewelry pieces. If you're interested in learning more about our gold options and their unique properties, we invite you to visit our dedicated gold information page on our website. There, you'll find in-depth details about this exquisite precious metal and how we use it in our Eva Diamond creations.

At Eva Diamond, we take pride in our gemstone selection process. We personally handpick our gems from trusted sources, aiming for the highest AAA quality. Most of our gemstones are eye-clean, meaning they appear free of visible inclusions. These carefully selected gems are expertly cut to maximize their fire and brilliance, resulting in stunningly sparkly pieces. It's worth noting that emeralds are an exception to this rule – these captivating green gems naturally contain inclusions, which are generally accepted and even celebrated as part of their unique character.

Absolutely! At Eva Diamond, we're passionate about finding the perfect gemstone for each of our clients. While our website showcases a curated selection, the world of gemstones is vast and varied. If you have a specific gem in mind that you don't see on our site, we'd be thrilled to source it for you. Our team has extensive connections in the gemstone world and we love the challenge of finding that special, one-of-a-kind stone. Please reach out to our customer service team to discuss your unique gemstone wishes.

Unlike diamonds, there isn't a standardized certification system for colored gemstones. However, at Eva Diamond, we stand behind the quality of every gem we sell – we only offer stones that meet our own high standards. For diamonds 0.30 carats and above, we provide official certificates from respected institutions like GIA or HRD. For smaller diamonds or colored gemstones, while we don't offer third-party certificates, each piece of Eva Diamond jewelry comes with our own detailed, handwritten certificate, attesting to the quality and specifications of your precious purchase.

While we don't typically buy gemstones or diamonds from customers, we do offer a unique service that might interest you. If you have a cherished 'old' gemstone or diamond, we'd be happy to incorporate it into a new, custom piece of Eva Diamond jewelry. This is a wonderful way to breathe new life into a beloved stone or family heirloom. If you're interested in this option, please contact our customer service team to discuss the possibilities for your special gem.

At Eva Diamond, each piece of jewelry is individually handcrafted to ensure exceptional quality and attention to detail. Since every piece is made to order, including the careful selection of gemstones to meet our exacting standards, production times can vary.

Typically, our master craftsmen complete the creation process within 14 business days. While many pieces are finished sooner, we prefer to allow adequate time to ensure every detail meets our high standards. This timeframe allows us to source the perfect stones, meticulously craft your piece, and perform our rigorous quality checks.

Once your piece is completed, delivery time will depend on your location. After your purchase, our team will provide you with a more detailed timeline specific to your order. Throughout the process, we'll keep you informed about your jewelry's progress, from stone selection to crafting and shipping.

We understand you're excited to receive your Eva Diamond piece, and we're committed to creating jewelry that's worth the wait. If you need your jewelry by a specific date, please contact our customer service team before placing your order, and we'll do our best to accommodate your timeline.

Yes, we're delighted to offer international shipping at Eva Diamond. As a global jewelry brand, we understand that beauty knows no borders, and we're committed to bringing our exceptional pieces to customers worldwide.

All international orders are carefully packaged and shipped with a reliable courier service that provides full tracking capability. While shipping times vary by destination, we ensure secure and insured delivery to protect your precious purchase throughout its journey.

Please note that international orders may be subject to local customs duties, taxes, or import fees depending on your country's regulations. These additional charges are the responsibility of the recipient and are not included in our shipping costs.

When you place your order, our system will calculate the shipping costs to your location, and our team will provide you with tracking information once your jewelry is dispatched. If you have any questions about shipping to your specific location, please don't hesitate to contact our customer service team - we're here to help ensure your Eva Diamond experience is seamless, no matter where you are in the world.

Keeping you informed about your Eva Diamond jewelry is important to us. Once your order is placed, you'll receive an order confirmation email. Throughout the crafting process, we'll keep you updated on important milestones of your piece.

When your jewelry is ready and shipped, you'll receive another email containing your tracking number and a direct link to monitor your package's journey. This allows you to follow your precious piece every step of the way to your doorstep. The tracking information will be updated regularly, providing you with real-time updates about your delivery's progress.

If you ever have questions about your order status or need additional information, our customer service team is just an email away. We understand how exciting it is to await your Eva Diamond piece, and we're here to ensure you're well-informed throughout the entire process.

At Eva Diamond, each piece of jewelry is a unique creation, handcrafted by our skilled artisans. We take pride in offering an extensive collection of customizable designs, which means we don't keep pre-made pieces in stock. Instead, every Eva Diamond piece is made to order, ensuring that your jewelry is as unique as you are. Our craftspeople pour their expertise, passion, and attention to detail into every piece, which naturally requires time. This meticulous process ensures that you receive a high-quality, personalized piece of jewelry that's been created especially for you.

While we've carefully calculated our production times to ensure we can consistently deliver high-quality pieces, we understand that sometimes you might need your Eva Diamond jewelry sooner. The timeframe we provide at checkout is typically the minimum time our artisans need to create your piece with the care and attention it deserves. However, if you have a specific date in mind, please don't hesitate to contact our customer service team. In some cases, we may be able to expedite your order by a few days, depending on our current production schedule and the complexity of your piece.

Stone engravings at Eva Diamond are a special art form that requires exceptional skill and precision. We collaborate with one of the world's most renowned engravers to ensure that your engraved piece is nothing short of perfection. This master engraver carefully hand-carves each engraving into the layered stones, a process that demands time and meticulous attention to detail. Due to the intricate nature of this work, jewelry pieces featuring hand engravings typically require a production time of approximately 8 to 10 weeks. We believe the stunning results are well worth the wait, as these engravings add a truly unique and personal touch to your Eva Diamond jewelry.

At Eva Diamond, we believe in transparent and fair pricing. Our philosophy is to offer you the best possible value every day of the year. We carefully calculate our prices to reflect the true worth of our high-quality materials and expert craftsmanship. This approach allows us to maintain consistent pricing without the need for seasonal sales or discount promotions. We believe this transparency helps our customers make informed decisions and ensures that every Eva Diamond piece represents excellent value, regardless of when you choose to make your purchase.

Eva Diamond is committed to providing you with the most competitive prices possible. To achieve this, we base our pricing on the current market rates for precious metals, particularly gold. As these rates fluctuate daily in the global market, you may observe small variations in our prices from one day to the next. This dynamic pricing model ensures that you're always getting a fair price that accurately reflects the current value of the materials used in your jewelry. However, we strive to keep these fluctuations minimal, and you typically won't see significant price changes unless there are major shifts in the precious metals market.

At Eva Diamond, we stand behind the quality of our jewelry and want you to be completely happy with your purchase. We offer a 30-day return period from the date you receive your jewelry, giving you time to ensure it's exactly what you envisioned. You're welcome to carefully inspect and try on your piece during this period. However, to ensure we can accept your return, the jewelry must be unworn beyond trying it on, in perfect condition, and returned in its original packaging with all accessories included. Please note that for hygiene reasons, we cannot accept returns of items where the seal has been broken after delivery. Additionally, custom-made pieces or jewelry created to your specific requirements cannot be returned unless there's a defect. We value transparency and encourage you to reach out to our customer service team if you have any questions about your purchase.

Starting your return with Eva Diamond is a straightforward process designed with your convenience in mind. Simply visit our website and submit a return request through your account, or reach out to our customer service team who will guide you through the process. Once your return request is approved, you'll receive confirmation via email along with detailed instructions. We ask that you carefully package your jewelry in its original box and packaging materials to ensure it reaches us safely. Please note that returns should be sent back within 14 days of initiating your return request. After we receive and inspect your return, we'll process your refund to your original payment method within 14 days. We understand that returning fine jewelry can feel complicated, so our team is always here to assist you throughout the process.

While we cover the initial shipping costs to deliver your Eva Diamond jewelry to you, return shipping costs are the responsibility of the customer. We recommend using a secure, traceable shipping method to ensure your piece reaches us safely, as you retain responsibility for the item until it arrives at our facility. If you received a damaged or defective item, please contact our customer service team immediately, and we'll handle the return shipping arrangements in these specific cases. For international returns, please note that any customs fees or import duties associated with the return shipment are also the customer's responsibility. We understand shipping costs can be a concern, so we encourage you to carefully review our product descriptions and reach out with any questions before making your purchase to ensure you'll be completely satisfied with your Eva Diamond jewelry.

At Eva Diamond, we want you to be completely satisfied with your purchase. For orders placed through our website, we offer a 30-day trial period from the date of delivery. During this time, you're welcome to inspect the jewelry, try it on, and decide if it's the perfect piece for you. However, please note that this policy applies to our standard collection items. Custom-designed pieces or specially ordered items cannot be returned due to their unique nature. We encourage you to review our full terms and conditions for complete details on our return policy. You can find these on our website terms & conditions. If you have any questions or concerns about your Eva Diamond jewelry, please don't hesitate to contact our customer service team. We're here to ensure your Eva Diamond experience is nothing short of exceptional.

At Eva Diamond, we understand the importance of getting the perfect fit for your ring. That's why we've made it mandatory to select a ring size when placing an order. To help you determine your correct size, we provide a comprehensive ring size chart on our website. You can access this chart by clicking on the link provided during the ordering process. We recommend using this chart carefully to ensure you select the right size. If you realize after placing your order that you may have selected the wrong size, please refer to our Terms and Conditions for information on how to request changes. It's important to note that some types of rings, such as eternity bands, cannot be resized due to their design. For these styles, it's crucial to provide an accurate ring size when ordering. If you have any questions about ring sizing or need assistance, our expert team is always here to help. Don't hesitate to reach out to our customer service for guidance.

At Eva Diamond, we want your ring to fit perfectly. If you receive your ring and find that it's not the correct size, we're here to help. Here are your options: • Within the 30-day trial period, we offer resizing services for gold rings at special rates. Sizing down (up to one size) starts from $15, while sizing up (up to one size) starts from $20. These prices include return shipping. • For platinum rings or adjustments greater than one size, we'll provide a custom quote. • After the 30-day trial period, resizing services are still available. Please contact our customer service team for current pricing. • Some ring designs, such as eternity bands (rings with gemstones all around) or rings with designs that wrap entirely around, cannot be resized due to their structure. For these styles, it's especially important to provide an accurate ring size when ordering. • If you have any questions about whether a particular ring can be resized, please don't hesitate to reach out to us. At Eva Diamond, we're committed to ensuring you love both the style and fit of your ring. If you have any concerns or questions about ring sizing, our expert team is always here to assist you.

At Eva Diamond, we operate exclusively as an online jewelry retailer. While we don't have physical showrooms or stores, we strive to provide you with a comprehensive online shopping experience. Our website features high-quality images and detailed descriptions of each piece to help you make an informed decision. We also offer a 30-day return policy, allowing you to see and try on the jewelry in person after purchase. If you have specific questions about a piece or would like additional information, our customer service team is always ready to assist you.

Each piece of Eva Diamond jewelry is handcrafted with care and attention to detail. We operate on a made-to-order basis, which means we don't start crafting a piece until you place your order. This approach allows us to offer a wide range of customization options and ensures that each piece is made fresh for you. Our online catalog features a diverse collection of jewelry designs for you to choose from. While we may not have millions of pieces, our range is carefully curated to offer you high-quality, unique options for every occasion and style preference. This made-to-order model also helps us maintain the highest standards of quality for each piece we create.