Return & Exchange
30-Day Return Policy
We want you to be completely satisfied with your purchase. All items can be returned within 30 days of delivery.
How to Return
- Initiate your return request through our website or contact customer service
- Package your item carefully in its original packaging with all accessories
- Attach the return label (shipping costs are at customer's expense)
- Ship the package to the provided return address
- Once received and inspected, we'll process your refund
Return Conditions
- Items must be unworn and in original condition
- All original packaging must be included
- All accessories and documentation must be included
- Items must be returned within 14 days of initiating the return
Important Notes
- Custom-made or personalized items cannot be returned unless defective
- Items with broken seals for hygiene reasons cannot be returned
- Return shipping costs are at customer's expense
- Original shipping costs are non-refundable for partial returns
Refund Process
- Refunds will be processed within 14 days of receiving your return
- Money will be refunded to your original payment method
- You'll receive an email confirmation when your refund is processed
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 14 days of receiving the item
- Provide photos of the damage or defect
- We'll arrange a replacement or refund
Contact Us
Need help with your return? Contact Eva Diamond Customer Service